Complaints

Complaints

LS-TEN aims to resolve all complaints at the earliest possible stage and is dedicated to ensuring all complaints are managed sympathetically and efficiently.

Any complaint or concern will be taken seriously, whether formally or informally, and the appropriate procedures will be implemented.  Our policy has been created to deal with any complaint against a member of staff, the school or the charity as a whole, relating to any aspects of the school, skatepark or the provision of facilities or services.

A copy of our complaints policy is available on our policies page here.

Complaints by year:

2020: 2021 2022 2023

Stage 1 - 0 Stage 1 - 0 Stage 1 - 0 Stage 1 - 0
Stage 2 - 0 Stage 2 - 0 Stage 2 - 0 Stage 2 - 0
Stage 3 - 0 Stage 3 - 0 Stage 3 - 0 Stage 3 - 1

For more information or if you would like to discuss a complaint, please contact:

Amy Harrison - Chief Compliance Officer
amyharrison@ls-ten.org

Tosh Wilson - Chief Operating Officer
toshwilson@ls-ten.org

Accountable - Brave - Caring - Resilient - Relentless Positivity